The Socializers | brands and social media

How To Bring a Deity Back to Life: The Importance of a Culture Remembering its Gods

admin April 17, 2011 No Comments

(Author’s note: The following piece is born out of my deep love of mythology and the belief that rituals embodying these mythologies can transform cultures deadened by modernity and the love of money. ~Nathaniel Hansen, M.A. Mythological Studies, Pacifica Graduate Institute, April 18, 2011. Athens, Greece).

All cultures … have grown out of myths. They are founded on myths. What these myths have given has been inspiration for aspiration. The economic interpretation of history is for the birds. Economics is itself a function of aspiration. It’s what people aspire to that creates the field in which economics works. ~Joseph Campbell

We’re in a freefall into the future. We don’t know where we’re going. Things are changing so fast, and always when you’re going through a long tunnel, anxiety comes along. And all you have to do to transform your hell into a paradise is to turn your fall into a voluntary act. It’s a very interesting shift of perspective and that’s all it is… joyful participation in the sorrows and everything changes. ~Joseph Campbell

Heresy is the life of a mythology, and orthodoxy is the death. ~Joseph Campbell

Deities find power in the cultures that adore and nurture them. Bringing a deity back to life involves igniting a flame of desire within the populace whose ancestors once served and worshipped it. The truth is that the deity itself has not died…the people only need remember what their ancestors felt and saw and smelled. Re-igniting a culture with its root metaphor, with the essence that animated its founders, IS a path to enlivening its people. A nation in crisis can find inspiration AND momentum via a root metaphor.

WHAT IS A ROOT METAPHOR: A root metaphor is much more than a figure of speech or an image. A root metaphor is the god, the mythology, which births a culture. Author Sandra Barnes writes, “Root metaphor names things that are likened to one another…once a root metaphor is named it becomes a protected category within which many ways of replicating, restating, or reformulating an idea can be tried out. The greater its ability to incorporate and adapt to new experience, the more powerful it becomes.” Archibald MacLeish writes, “A world ends when its metaphor has died.” The pain in the West is not of a people yearning for the arrival of a savior but of a people chained from honoring the natural world surrounding them. The importance of a people re-discovering the root metaphor of the earliest cultures from whence their ancestors came cannot be understated. Experience of a root metaphor is experience of a deity.

Ritual sustains the relationship between a deity and a culture. Ritual is the embodiment of myth. Ritual is the swiftest route to invoking gods from long ago. The best books on ritual are the following:

Ritual: Power, Healing and Community by Malidoma Some: http://amzn.to/ritualbook1
Liberating Rites: Understanding the Transformative Power of Ritual by Tom F. Driver: http://amzn.to/ritualbook2
Ritual: Perspectives and Dimensions by Catherine Bell: http://amzn.to/ritualbook3
The Sacred and The Profane: The Nature of Religion by Mircea Eliade: http://amzn.to/ritualbook4
A Companion to Cultural Memory Studies by Astrid Erll: http://amzn.to/ritualbook_5

Helping a culture remember its gods has the potential to awaken within its core, its depth, a renewed vigor and vitality. The literature on the effect of political power games masked as beneficent acts by religious organizations is manifold. And the literature on violent wars based upon the same is also manifold. No wonder people want to forget gods that were part of an era in which their ancestors were violently attacked and killed! We now live within yet another period of history where such violence between people groups has resulted in countless deaths (ie.-Bosnia or Rwanda).

So why would a culture want to remember gods that might awaken previous conflicts with other cultures?

The reasons for remembering an ancient deity are manifold. The central value I seek to identify is simple: Power grows within the culture that touches the hand of its ancient gods. When a people are animated by the gods that gave birth to their nation, amazing things can happen. It’s one thing to move from the love of money to loving people. It’s even more powerful to come together with those loved ones and worship a deity, or a pantheon of deities.

Watch anyone discuss religion, politics or sexuality and you will see a person animated by a god. The passion these three topics engenders has more to do with the unseen than the seen. And the realm of the unseen is the realm of the gods.

A PATH TO DISCOVERING POTENT RITUAL: So how does one bring a god back to life? How does one ignite the cultural memory of a people?

1. Identify the external artifacts (architecture, music, daily schedule) that match ancient forms. Map and describe these.
2. Listen to the conversations of the people in social networks and identify where these same external artifacts locate in the fabric of the Internet. What symbols in the physical plane are mirrored in cyberspace and in the social networks? Draw connections. Make maps on your wall of these. Or use mapping software online.
3. Create campaigns, films, music, community programs, public cultural events, private gatherings of influencers and multiple small gatherings (circles) that bring people together in the flesh. When a revolution that starts in social networks move to the realm of flesh, great emotion, attraction and synergy occurs. This is the power of going from a Facebook wall to a Facebook event to a lover’s bed, of going from an Eventbrite conference to a local meetup to the office of an organization that matches your skillet perfectly, of going from an online game to a concert with other fans of a great band to the band’s hotel suite!
4. Install “avatars” into the mix of #3 who embody the energy of the gods/goddesses you wish to help the culture remember. Empower these avatars to inject the energy of the gods/goddesses directly into the imagination and emotional body of the culture. Watch how quickly the messaging from these avatars spreads through the social networks and Internet media channels (like YouTube).
5. Immersion: As the members of a culture are immersed in the power of the medium and the avatars, watch how author and reader, performer and audience, begin to merge and weave the flavor of the god into the flesh of the culture.
6. Choosing the right content is critical. As was once said, the difference between the right and wrong word IS the difference between a lightning bug AND lightning! You WANT the members of the culture ALL humming that god’s tune on their lips. That’s what brings change…and quickly!
7. Location: The most powerful location into which an avatar can speak powerful words is ritual. Return to the excellent books on ritual above and make this study part of your work. Then re-create the original rituals from ancient times as the meeting point between a current generation and its ancestral gods.
8. Health: Once the avatar sparks the culture, keep him/her healthy as the vitalization of content leads to heady situations where the avatar MUST keep his/her cool and not implode or explode. Good healthy habits are in order!!
9. PR: Deal with critics by having pre-scripted guidelines in place for the typical critics of such a deity. And ALWAYS remember that Critics are there to drive Creatives to higher heights and deeper depths! The most powerful answer to a Critic can sound like this: “There will always be more than one way to be a human!”

The nations of the world are ripe for remembering ancestral deities. Lots of them! And the time to act is NOW!!

The Value of Limerence: Community Precedes Commerce

admin April 6, 2011 No Comments

What we know from our very short history of living online is that community precedes commerce; there’s no commerce without community. ~Kevin Kelley

LIMERENCE: Communities fostering “limerence” with their members in digital networks have discovered this simple truth: a desire for interconnection and interaction with other sentient beings drives a majority of searches and relationships in social networks. Investing FIRST in relationship and community leads to positive dividends in terms of customer equity AND market share. The time of the CIRCLE has arrived.

Limerence is the ethos of the Greek god Eros, who arrives where beings need freedom. And need it bad! Eros is a very important figure as related to social networks, which are characterized by the feminine principle of “circling” during crisis. Carl Jung, the Swiss psychiatrist, writes, “Woman’s psychology is founded on the principle of Eros, the great binder and loosener, whereas from ancient times the ruling principle ascribed to man is Logos. The concept of Eros could be expressed in modern terms as psychic relatedness, and that of Logos as objective interest.” “Psychic relatedness” is a critical factor in the growing of communities within social networks and an important concept to deeply understand for anyone involved in social business.

WHAT IS CIRCLE THINKING? At the core of true circle (social) ethos is the practice of speaking and listening from the heart. When humans are compassionate, heartfelt and empathic, and listen without judgement…when humans engage in non-hierarchical forms of deep communication, a group’s vision and purpose emerges naturally and beautifully.

Circles offer effective means of resolving conflict and for discovering deeper, often unexpressed needs within the hearts of individuals and organizations. Circles foster co-visioning born out of our personal and collaborative stories. Social story-telling is a more accurate method of solving real problems than the political games humans play to survive within strict hierarchies.

Social networks have introduced the global community to collective psychic experiences on an unprecedented scale. The logos of the soul, psychology, implies the act of traveling the soul’s labyrinth in which we can never go deep enough (James Hillman). The entire fabric of human culture, it’s very dimensionality, has undergone a profound shift into an experience of depth and the outcome of such a shift is connection between individuals and communities like never before. It’s a shift toward collaboration and connection.

COLLABORATION: Peter Economides, one of the world’s greatest brand strategists, writes, “Strategy is nothing without a universally compelling, and individually enchanting big idea that engages and aligns people inside and outside the corporation.” We live in times when social strategy teams must lead agencies, brands and entire organizations into new territory of collaboration…territory that binds staff together within through threads of common passion. Such organizations move out into social networks united in a single “heart-ethos” and this is felt in the emotionally-tactile comment-threads and newsfeeds within social networks. As social business teams, we engage in programs that effect the exact same culture change WITHIN the enterprise that we seek in our customer base, in our community, in our customer-facing programs.

SOCIAL RESPONSIBILITY THROUGH COMMUNITY CREATION:

Brands hire Social Agencies to train Community Managers, establish social media policies and then go to the races together for a 1-year period. The GOAL for The Brand is independence from The Agency. It’s time to shift the focus away from “How can we do this fast and cheap?” TO “We’re committed long-term to growing the Brand’s community!”

Every major brand in large markets launching a social campaign should seriously consider performing the following steps:

1. INTEL: Social Intelligence to gather initial insights on what customers are saying, where key influencers locate (and what they are saying) and what content is sticky NOW.
2. STRATEGY: Strategy for a Community Manager built upon Recommendations derived from Insights found through Social Intelligence gathering. Scripting of initial content, creation of a campaign or two, and clever content development are ALL actions to be created at this stage.
3. HR: Hiring of the Community Manager. Agreement on policies.
4. GO: Action! On-going training and deepening of the content and community. Target specific user-groups, such as Mommy Bloggers, through organic community growth via your Community Manager. You need to think of the social networks as parties/gatherings that your Community Manager is walking into and conversing within.

COMMUNITY MANAGER TRAITS AND ACTIONS: The BEST Community Managers are a combo of a Journalist (who writes on the fly, does excellent research and is an investigator) AND a Socializer. Your content-marketing strategy is critical here.

a. Sequence a chronology of content-marketing that makes sense and follows a kind of story.

b. Be a story-teller. Involve people in the story of an employee’s climb to manager, for instance. Or a love story between patrons. Or in the value of having a “third-space” at retail outlets for students OR businessmen. This is where you get creative and give your Community Manager some wings to fly. Sticky content is passed on.

c. Your Community Manager should be involved in conversations, watching for trends in Twitter using monitoring tools and producing attractive content. The result will be an engaged following getting to know one another and forming a positive community around The Brand. Quality Content IN a Quality Context!

On a final note, hierarchies are being replaced by circles EVERYWHERE!!! Start within…you’ve got a hierarchy WITHIN yearning for a circle’s embrace right NOW!! Bring the gift of that inner circle to yourself, your loved ones, your social circles, your work!

Insight-driven Action and Customer-Centric Operatives

admin January 24, 2011 No Comments

Insight-driven action in a data-flooded age must be heart-centered. The most important segment of the customer-experience cycle is post-conversion (something was bought), pre-evangelization (the customer tells his/her friends). In that sweet spot, brands must engage the user in dialogue, be open to education BY the customer and take action based on opportunity occurring in the present.

A core list of key influencers drops one very quickly into mine-able territory for content, business connections, tools, and relationship. Useable social intelligence delivers punchy actions with targeted influencer graphs in which to carry out those actions. Chris Ramsey, EVP BizDev, Radian6, writes, “Social media is a two-way communication platform, not a broadcast platform, and it’s all about engagement and relationships.” Amber Naslund, Director of Strategy for Radian6 writes, “Social media marketing is contextually appropriate, just-in-time marketing where you find a chance to engage authentically, and you take it.”

Companies ought to consider the benefit of having in-house curators and/or relationships with 3rd party curators of vertical-specific content. In this way, they will own verticals and niches and be seen as authorities in both the internal development AND in listening to the customer of this niche. Those brands who rule niches through curation will be seen as thought-leaders. And the only way to be a true thought-leader is to spend plenty of time listening. We derive powerful insights and even more powerful action by listening.

Klout CEO and co-founder Joe Fernandez writes, “…target the few key influencers who have authority around a given topic and allow them to tell the story. The message is then amplified up through the network to reach a large engaged audience that trusts the message sender. We’ve basically flipped the funnel upside down.” The weaving of reflection AND action within such an approach is masterful and demonstrates the ideal ethos of actionable intelligence. Creativity around one conversation, one circle of influencers, one city can lead to immense opportunities. Product-centric thinkers are second to customer-centric action-agents. It is simply more practical to be relational vs. transactional in today’s business climate.

We live in times when independent operatives, moving swift and fast, have become more successful than giant entities, moving like cruise ships. Such operatives have an idea, angel-fund the idea and balloon the idea into a global community. Or such operatives provide specialized deliverables like comprehensive social intelligence reports (Business Intelligence), Community Manager training/supervision and Social-Action tools training.

Social Analytics in 2011

admin January 11, 2011 No Comments

After reading a recent excellent blogpost by Brian Solis on the future of research, I took some time to expand the input of one contributor, Mr. Ray Wang.

Here’s an outlook on social analytics for 2011 by myself and Mr. Ray Wang:

Overall, on a global scale, social analytics will evolve in 2011 from ad-hoc experiments into refined information services. Enterprise-level organizations should continue with experimenting in listening services that filter out noise from the social sphere, identify trends that deliver insight, and create models that support prediction.

Regionally, it is recommended to identify LOCAL providers who have a deep understanding of the local language and customs. As algorithms increase in complexity, global tools will have to adapt to these regional and cultural differences, as well as requiring greater vertical specialization. The global tools like Sysomos, while very good, will no longer be able to support in house efforts due to the volume of demand and that may effect quality. A new breed of LOCAL information brokers will aid global intel providers in delivering social analytics at a scale and specificity that will support the challenges of big data in heterogeneous systems. Expect vendors such as Sysomos, Alterian, Attensity, Buzzmetrics, Cymfony, IBM, Radian6, SAS, Scoutlabs, Telligent, and Visible to shift their business models from software vendors to information brokers.

Regional Business Intelligence providers with LOCAL vendors trained in Predictive Analytics, Semantic Analysis, Cluster Analysis, and active in hands-on solutions analyzing the local language are important allies/partners to these global tools. This is clearly seen upon going into the representation of the data by these global social media intelligence providers with LOCAL analysts. Refinement of the data MUST be accomplished by native speakers. It is advised that the global tools identify regional managers to (a) make sales (b) identify local highly trained analysts who speak the language natively and ( c ) shift their identity from a tools centered approach to human-refined intelligence provision.

Finally, the leaders in the field will form alliances with social action tools like Hoot Suite and Buddy Media to mutually enhance value proposition. M&A in this area is an important evolutionary step for those organizations keen to the benefit of actionable intelligence. Brands want punchy insights, smart recommendations based on these insights along with actions that may be measured.

Next week: I will compare a study/intel panel creation I did for a major global food brand using various intelligence tools (both local to a country and global) TO a study/intel panel creation just completed for a major foreign bank. I will also include what worked and what didn’t work as part of this blogpost.

Spreading the news of your offering to the World

admin October 24, 2010 No Comments

A BEST-PRACTICE PROCESS in SOCIAL MEDIA MARKETING is the following:

1. IDENTIFY your customer by doing a writing/drawing/brainstorming project wherein you describe 5 DIFFERENT members of that audience.

2. CREATE THE SOCIAL GRAPH: Generate keywords from those descriptions and use the Google External Keyword Search + any number of paid/free social monitoring tools to create an initial social graph of where these 5 members locate. Buy these posters, laminate them and put them on your wall as MAPS of INFLUENCE in the social web! http://www.theconversationprism.com/

3. OBSERVE and STUDY: Go to the locations on these maps and study the behaviors and likes of YOUR AUDIENCE there!

4. DESIGN: Design your offering in a way that matches OR exceeds what ATTRACTS those individuals. CREATE CONTENT THAT WILL FIT IN THE CONTEXT OF YOUR AUDIENCE!

5. GO LIVE: Take the microsite (blog) and social footprint live. Use WordPress, Posterous, Blogger or Drupal as the platform for your microsite (each has their benefit depending on your technical skill level and time available). In terms of social properties, set up in Facebook, Twitter, YouTube, LinkedIn, Flickr and Slideshare. Add to these from your research project above and through studying the maps from The Conversation Prism, basing your decision upon contexts populated by YOUR key influencers, customers and community.

6. SOCIALIZE: Use the following sequence as a model for populating the microsite AND social footprint WITH content: http://bit.ly/the_cycle_of_social_spread

7. GET INTIMATE AND GIVE POWER AWAY TO YOUR AUDIENCE! BRING THEM ONSTAGE: Respond to all comments AND build content from your feedback. Create a virtuous cycle by LISTENING and then creating content from what you hear…crowdsourcing a percentage of your content WILL reap HUGE rewards in terms of buzz because your audience wants to get up on stage WITH you! Imagine one man on stage at the outset and then see more and more people JOINING you on stage. This is an image of how crowdsourcing works. Find a great resource on current crowdsourcing examples here: http://bit.ly/THE_crowdsourcing_LIST

IN A NUTSHELL:

LISTENING, STRATEGY, ACTION

LEARN MORE by following this trail meme on social media monitoring and brand creation: http://trailmeme.com/trails/social_media_monitoring or use this Rollyo Targeted Search Window that focuses solely on social media monitoring. Awakening the Heroes Within: Twelve Archetypes to Help Us Find Ourselves and Transform Our World is an EXCELLENT book on Archetypes and very helpful in terms of identifying HOW your key influencers may accelerate your audience’s awareness of your offering to the extent that a REAL contribution is made to the world.