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Social Intelligence reveals the Heart of a Business

The heart and the mind are the true lenses of the camera. ~Yousuf Karsh

Business Intelligence consists of data, insights and strategic recommendations related to customers, competitors and markets. Such intelligence is derived by teams using best-practice research methodologies and technologies – it is both art and science. Exemplary business intelligence ALSO peers into shadow (what is unknown about one’s own self, one’s own business), into the heart of the matter (the essential nature of the business identity), and can deliver business initiatives related to these insights.

Intelligence projects should not only serve the stated company mission BUT speak to (and reveal potential within) the human situation at the company headquarters and branches. Satisfying insight into the human situations BEHIND a business facilitates fantastic evolution and progress. Depth of insight and revelation of the volume of conversation around these “hidden heart-landscapes” is the gas pedal of social revolutions and community growth.

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SOCIAL INTELLIGENCE DELIVERABLES:

(a) a report that reveals the past, current and rising top influencers within social networks in chosen verticals,
(b) a graph of connections between these visible social influencers to decision-makers not active in social networks,
(c) insights on the past, current and future activities of BOTH entities. As an example, blending Interest-Graph discovery via Research.ly WITH findings in Recorded Future will yield excellent insights.

WHAT LANDSCAPE DO WE SURVEY: We survey properties identified to be relevant to the brand or entity in the social universe.

SOLUTIONS USED TO SURVEY THIS LANDSCAPE: We blend research using these tools and these tools.

HEART INTELLIGENCE: True heart-intelligence gives us a story. We start with spreadsheets and end with punchy tales that act as guides. The essential deliverable of Heart-Intelligence Projects consists of telling stories BASED UPON past, current and future content. Future content is discoverable using tools like Recorded Future. Past and current content is discoverable through a multitude of very efficient social monitoring solutions.

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SOCIAL STORIES: The social objects/signals (tweets, status updates, apps, content) that our customer and competitor (object of study) has uploaded provide the content for story-telling. And these stories dictate who we pick up the phone to call, who we send an email to, and what we decide to sell or publish. The power of story for businesses is both compass and vessel. We see our customer and competitor AND we create the craft into sales with content derived from our research.

Soul Monitoring: Peering into the collective for meaningful connections

What if we saw image AS experience? One may use social intelligence tools to discover a community surrounding an image. NOW!

“It helps to regard soul as an active intelligence, forming and plotting each person’s fate. Translators use “plot” to render the ancient Greek word mythos in English. The plots that entangle our souls and draw forth our characters are the great myths. That is why we need a sense of myth and knowledge of different myths to gain insight into our epic struggles, our misalliances, and our tragedies. Myths show the imaginative structures inside our messes, and our human characters can locate themselves against the background of the characters of myth.” ~James Hillman

What if we saw the social networks as a soul-making exercise, one intended to train the human community in depth of experience? What if we saw image AS experience? What if we saw one aspect of our consciousness as follower and one as leader? And what if that leader was like a very clever Market Research Director using social intelligence gathering tools like Research.ly, Sysomos, Radian6 and the like? What if this leader in our psyche was peering into conversations within and deciphering meaning, finding insight and plotting direction?

James Hillman goes on to say, “Character is characters; our nature is a plural complexity, a multiphasic polysemous weave, a bundle, a tangle, a sleeve….I like to imagine a person’s psyche to be like a boardinghouse full of characters. The ones who show up regularly and who habitually follow the house rules may not have met other long-term residents who stay behind closed doors, or who only appear at night. An adequate theory of character must make room for character actors, for the stuntmen and animal handlers, for all the figures who play bit parts and produce unexpected acts. ”

Social monitoring tools give Market Strategists an opportunity to hear the voices within the culture and plot direction for the collective psyche. Ideally, digital engagement offers a bridge to both spiritual AND flesh encounters. Social networks like Meetup.com offer physical engagement with those who share a passion.

Imagine a person dreaming in his bed. He/she lives within a scene. The scene is distant, yet close; powerfully enwrapping the dreamer in another life, another place. We now have the ability to wake up, switch on our laptop and search the collective consciousness/sub-counsciousness using keywords in tools as simple as Google and as complicated as Radian6, Research.ly and Sysomos.

One may use social intelligence tools to discover a community surrounding an image. And within a very short amount of time, one may be with these people in the flesh, in that dream scene in the flesh. This experience, this journey, from image to flesh, from passion to experience, from my tight inner circle to the outer world, IS one of the greatest gifts social networks offer.

James Hillman writes, “The character truest to itself becomes eccentric rather than immovably centered, as Emerson defined the noble character of the hero. At the edge, the certainty of borders gives way. We are more subject to invasions, less able to mobilize defenses, less sure of who we really are, even as we may be perceived by others as a person of character. The dislocation of self from center to indefinite edge merges us more with the world, so that we can feel ‘blest by everything.’ ”

We now live in times when we can “dislocate from center” and be “blest by everything”. That’s the journey of the seeker in social networks. And no set of tools could be more effective than those that search the Interest Graph. Twitter is the Interest Graph, a place where individuals and groups have grouped themselves into lists and are sending out byte-sized messages with links to information related to niches. Jodee Rich, CEO of PeopleBrowsr, has said, “The trend I’m seeing is that the world is evolving from a social graph towards an interest graph.” Susan Etlinger, consultant at Altimeter Group, says, “I see social graphs and interest graphs converging. FOr example, people into fashion conecting online and going to events together.” Etlinger identifies here that movement I referred to earlier concerning the journey from searching online to meeting in the flesh.

When one realizes the potential of powerful social media monitoring solutions to connect one to one’s dream, the world changes dramatically.

Dreamtending/Collective Consciousness Research/Creative Exercise:

1. JOURNAL AND MEDITATE: Spend an hour before bed journalling and meditating on what you want out of life, what you want in your career, what you desire in a relationship.

2. DREAM PREPARATION: Tell yourself prior to sleeping that you will dream about this. Put a journal and pen next to your bed.

3. DREAM RECORDING: Upon having a vivid dream and waking, write down the dream.

4. SEARCHING THE COLLECTIVE: Go to your computer and use social media monitoring tools/social intelligence gathering solutions, to search the collective consciousness/unconscious using keywords from your dream journal.

5. CREATIVE EXPRESSION AND FLESH CONNECTION: Create a Kickstarter creative project or Meetup flesh-group based on this research AND your own creative process.

Spreading the news of your offering to the World

A BEST-PRACTICE PROCESS in SOCIAL MEDIA MARKETING is the following:

1. IDENTIFY your customer by doing a writing/drawing/brainstorming project wherein you describe 5 DIFFERENT members of that audience.

2. CREATE THE SOCIAL GRAPH: Generate keywords from those descriptions and use the Google External Keyword Search + any number of paid/free social monitoring tools to create an initial social graph of where these 5 members locate. Buy these posters, laminate them and put them on your wall as MAPS of INFLUENCE in the social web! http://www.theconversationprism.com/

3. OBSERVE and STUDY: Go to the locations on these maps and study the behaviors and likes of YOUR AUDIENCE there!

4. DESIGN: Design your offering in a way that matches OR exceeds what ATTRACTS those individuals. CREATE CONTENT THAT WILL FIT IN THE CONTEXT OF YOUR AUDIENCE!

5. GO LIVE: Take the microsite (blog) and social footprint live. Use WordPress, Posterous, Blogger or Drupal as the platform for your microsite (each has their benefit depending on your technical skill level and time available). In terms of social properties, set up in Facebook, Twitter, YouTube, LinkedIn, Flickr and Slideshare. Add to these from your research project above and through studying the maps from The Conversation Prism, basing your decision upon contexts populated by YOUR key influencers, customers and community.

6. SOCIALIZE: Use the following sequence as a model for populating the microsite AND social footprint WITH content: http://bit.ly/the_cycle_of_social_spread

7. GET INTIMATE AND GIVE POWER AWAY TO YOUR AUDIENCE! BRING THEM ONSTAGE: Respond to all comments AND build content from your feedback. Create a virtuous cycle by LISTENING and then creating content from what you hear…crowdsourcing a percentage of your content WILL reap HUGE rewards in terms of buzz because your audience wants to get up on stage WITH you! Imagine one man on stage at the outset and then see more and more people JOINING you on stage. This is an image of how crowdsourcing works. Find a great resource on current crowdsourcing examples here: http://bit.ly/THE_crowdsourcing_LIST

IN A NUTSHELL:

LISTENING, STRATEGY, ACTION

LEARN MORE by following this trail meme on social media monitoring and brand creation: http://trailmeme.com/trails/social_media_monitoring or use this Rollyo Targeted Search Window that focuses solely on social media monitoring. Awakening the Heroes Within: Twelve Archetypes to Help Us Find Ourselves and Transform Our World is an EXCELLENT book on Archetypes and very helpful in terms of identifying HOW your key influencers may accelerate your audience’s awareness of your offering to the extent that a REAL contribution is made to the world.