the socializers

Hospitable Brands: Listening, Strategy and Action

Parea: (Gr.) A Parea in Greek culture is a group of friends who regularly gather together to share their experiences about life, their philosophies, values and ideas. The Parea is really a venue for the growth of the human spirit, the development of friendships and the exploration of ideas to enrich our quality of life that is all too brief in time. In Greece, the Parea is a long-lasting circle and cycle of life nourished by the people who participate.

Greece is a microcosm of the world. As it has done for thousands of years, Greece distills the issues, the problems and the ecstasies of humanity into pithy statements, artwork and experience. You only have to stay up all night on a Friday buried in political conversation with family and friends AND THEN all night on Saturday night with one’s parea dancing and singing to understand this truth.

A Greek is ALREADY at the heart of things, ALREADY in his/her very flesh at the core of history AND the human experience, ALREADY aware of how lives sequence. A Greek is aware THROUGH FEELING what has, is and will occur. A roomful of Greeks can sit and purely through eyes, through sensations in the throat, chest and stomach know the truth. A Greek lives IN the truth every moment AND THEN must decide what serves the situation AND his or her parea.

In June of this year, I shared with Greek marketing leadership how brands and private companies could foment a REVOLUTION of GENEROSITY through CONTESTS, REWARDS, DISCOUNTS and GIFTS. This kind of revolution inspires trust in the consumer and creates a real, living community around a brand. Greece already has a rich history of giving and receiving. Its very music, its stories, and certainly its philosophy form the foundation of Western thought and society. To welcome a consumer into the parea of a brand, into the formation of its future, is what needs to happen in this country.

As leaders at Greek companies face TOUGH decisions about rising prices and taxes and how to please and retain their customers, I suggest a path of Hospitality to the Greek. There is no better customer of the Greek than the Greek himself. Therefore, let private enterprise do the opposite of what the public system has done…let each brand be as a human to the humans around it and give to the people during what could be Greece’s harshest season yet during these tragic times.

GATHERING OF THE PEOPLE – LATE SEPTEMBER 2010 IN DOWNTOWN ATHENS, GREECE

THIS VENDOR KNOWS WHAT IT MEANS TO BE WITH THE PEOPLE

Brands which humanize WILL win in this environment. Brands that do not will lose. As my good friend Ali Valdez, a leader for many years at Microsoft, says, “Their customers will be their marketers. Their customers’ social network friends will be their new customers. Full transparency, good and bad, will drive innovation and competitive pricing. The consumer will win. Those brands that enable consumer victory will share in the bounty.” Charlene Li, in her new book Open Leadership, posits the benefit of being a “Realist Optimist, (one who) is the most powerful and effective of the open leader archetypes, somebody who can see the benefits of being open but also understands the barriers.” Brian Solis, author of Engage, writes, “In order for social media to mutually benefit you and your customers, you must engage them in meaningful and advantageous conversations, empowering them as true participants in your marketing and service efforts.”

CHARLENE LI AND BRIAN SOLIS DISCUSSING OPEN LEADERSHIP ON SOLIS TV

Brands, and the agencies who advise those brands, must recognize the living nature of what it means to be a brand. Brands with heart will win and those without a heart will lose in the coming months. GREEK brands must learn more about CROWDSOURCING and the very real examples of how this phenomenon (φαινόμενoν) is rapidly changing the world and how brands interact with customers.

WHAT GREEK BRANDS MUST DO THIS AUTUMN: The following slides demonstrate what Greek brands must do NOW!

YOUR 1,001 NIGHTS: You have created your own best medicine through the stories within stories upon your Wall

People are moved by stories and drama and hints and clues and discovery. ~Seth Godin

YOUR SOURCE IS A GUIDE: There is a thread of vitality in everyone’s life worth tapping into. It is a stream that has run downhill to you from a great river teeming with YOUR KIND. Do what you can to follow that stream to the river and then devote your life to discovering the river’s source. It is this SOURCE that the human soul seeks MORE than anything else for it holds answers to ALL of our most personal questions (most of which DO NOT even have words).

I would argue that one’s passion IS a powerful resource in facing the world’s winds and waves. ACTION STEP: Discover the tribe around YOUR SOURCE through simple keywords used in the Facebook search window. You will find friends, discussions and groups oriented around YOUR passion immediately upon pushing SUBMIT. Here’s more on how to do this.

BIG BRANDS WILL PAY YOU FOR YOUR STORY: We live in a renaissance period of self-discovery through story. Robert McKee, the author of Story (one of THE best books for screenwriters on the planet!), writes, “Stories are the creative conversion of life itself into a more powerful, clearer, more meaningful experience. They are the currency of human contact.” I would submit to the reader that over the course of the last year YOU have written a fantastic STORY through your Facebook status field, Twitter field and YouTube Channel (if you don’t have one, get one!) And I would suggest to you that there is TREMENDOUS value in this story for you and your tribes!

The next big revolution is YOU making money on advertising for BIG BRANDS who spot your channel and want to advertise to your 100’s of millions of subscribers!!!) ACTION STEP: The arrival of big money to invisible, yet super-creative, storytellers revolutionizes the publishing and media industry big time! Watch how YouTube and GoogleTV effectively pull this off over the next 12-48 months. Set up your YouTube channel today and research GoogleTV.

SEE YOUR BIGGEST CRITICS AS YOUR GREATEST ALLIES: Behind the scenes of Facebook, Twitter and YouTube, there are bean-counters who are interested in the big numbers BUT do they understand or want to understand the dynamics of story and how to weave a tale that wraps even the most pessimistic person into a tale of romance.

Discovering the power of story and the formulas that work on the heart and emotion has been an activity for years in the entertainment industry and in the marketing world. On a human level, stories save lives every day and the advent of social networks/ platforms for telling collective stories allows humanity to transform curmudgeons, pessimists and naysayers into enthusiastic communicators of their passion. I would add that the greatest Critics are my favorite allies for their ability to see through a story to its heart. It has been said that the Optimist created the airplane and Pessimist created the parachute. ACTION STEP: Write down who your greatest critics are and what they say about your creative actions in the world. Then write down how these critiques help you refine your offering.

THE ARABIAN NIGHTS METAPHOR: Perhaps one of the greatest examples in literature of a story wherein the storyteller transformed her audience is that of Scheherazade in The Arabian Nights.

The main frame story concerns a Persian king and his new bride. He is shocked to discover that his brother’s wife is unfaithful; discovering his own wife’s infidelity has been even more flagrant, he has her executed: but in his bitterness and grief decides that all women are the same. The king, Shahryar, begins to marry a succession of virgins only to execute each one the next morning, before she has a chance to dishonour him. Eventually the vizier, whose duty it is to provide them, cannot find any more virgins. Scheherazade, the vizier’s daughter, offers herself as the next bride and her father reluctantly agrees. On the night of their marriage, Scheherazade begins to tell the king a tale, but does not end it. The king is thus forced to postpone her execution in order to hear the conclusion. The next night, as soon as she finishes the tale, she begins (and only begins) a new one, and the king, eager to hear the conclusion, postpones her execution once again.

So it goes on for 1,001 nights.

The tales vary widely: they include historical tales, love stories, tragedies, comedies, poems, burlesques and various forms of erotica. Numerous stories depict djinn, magicians, and legendary places, which are often intermingled with real people and geography, not always rationally; common protagonists include the historical caliph Harun al-Rashid, his vizier, Ja’far al-Barmaki, and his alleged court poet Abu Nuwas, despite the fact that these figures lived some 200 years after the fall of the Sassanid Empire in which the frame tale of Scheherazade is set. Sometimes a character in Scheherazade’s tale will begin telling other characters a story of his own, and that story may have another one told within it, resulting in a richly layered narrative texture. (SOURCE)

YOUR 1,001 NIGHTS: The complexity of the Arabian Nights is a fantastic image of the complexity in social networks. Our stories have stories within stories and nowhere is this more evident as one travels the thread of comments on a Facebook image, a blogpost or a YouTube video. Every comment has the potential through a link to carry one into an entirely new story and so on.

Communities like StumbleUpon are another fantastic example of the “babushka effect” of the Internet. At StumbleUpon, one may enter a variety of keywords and then get link suggestions that lead to further suggestions and so on. Creating a tale from your discoveries on the internet, from mashing up the various universes you visit and personalities you meet on this journey creates value for you and your tribe. I would submit that your Facebook wall itself IS just one place to read your story of the past 1,001 nights. I would also suggest that it contains valuable medicine for transforming whatever you feels threatens you.ACTION:Write down what one year of Facebook statuses or Tweets tell you about yourself. What is the MOST consistent message you are telling yourself OVER AND OVER AGAIN through these fields?

FUNDING YOUR STORY: There are so many options now for finding funding from YOUR donors, Venture Capital that loves YOUR content and from YOUR tribe. Start with the fantastic tool Kickstarter! Check out the ultimate Crowdsourcing wiki here.

The Value of Audience Intelligence

Gathering intelligence to inspire meaningful and actionable social programs is priceless. ~Brian Solis

To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation. ~ Chinese Proverb

The best salespeople are great listeners – that’s how you find out what the buyer wants. ~ Spencer Johnson and Larry Wilson

TARGETED RESEARCH + CREATIVE STRATEGIES = SUCCESSFUL ONLINE MARKETING AND SELLING!

Web monitoring tools offer business developers and marketers CRITICAL INTELLIGENCE on where the major audience(s) for a product/service reside in cyberspace and in the physical world. Audiencecounts.com is a website where a 3-tiered competitive intelligence solution is offered. The solution provides online intelligence in regards to where a client’s major audience (major conversations, major communities and key influencers) currently resides in social media/web properties in an accessible format for the non-technical user.

Whereas there currently exist numerous web monitoring solutions available that offer access to this information, there are few services that offer a SIMPLIFIED version of the intelligence ALONG WITH TARGETED STRATEGIES on how to use the intelligence. We offer a simple final format that has TWO sections:

YOUR AUDIENCE: Where your Audience is (based on keywords submitted by the client). This is presented in a Top 25 format in each category:

In blogs
In social media properties
Web Communities
Key influencers
Largest dicusssions
Largest communities

YOUR STRATEGIES: Strategies for the social web that offer basic preliminary strategy/tactics on: (a) establishing a presence, (b) entering the conversation, (c) becoming a leader in the conversation and (d) monetizing tips. Advanced strategies for specific needs related to your organization.

How does this work?

1. Using keywords and keyphrases, we use a combination of sophisticated social monitoring tools to discover the key influencers, major online communities and highest populated conversations about your product/service/brand.

2. We compile a report of these top audiences for your product/service/brand AND give you strategies for accessing and monetizing these relationships and conversations. Remember, a conversation IS a community AND a selling opportunity. Read more here on the Top 10 Reasons to Listen from Radian6, one of the world’s premier social intelligence solutions.

3. We deliver this report to you for your use.

What do I do with the report and strategies?

The key influencers, major discussions and largest groups/networks identified around your brand/product/service indicate fabulous starting points for getting the word out/participating in the conversation about your offering. The strategies tell you how to do it.

REVOLUTION OF THE HEART: The friendly people of the world are weaving humanity together!

THE FRIENDLY PEOPLE of the world are weaving humanity together through social networks towards an end(s) none of us can see as yet.

It’s one of the MOST fantastic revolutions the planet has EVER seen. Within the social fabric of the internet humans have a distinct opportunity to turn the earth into a place of peace and unity. In fact, even the naysayers have united with the lovers in this by participation in social networks.

BRAND HUMANIZATION IS EVIDENCE OF THE REVOLUTION OF LOVE! In an attempt to humanize, brands are getting very creative in reaching the hearts of their followers.

See the following two ads for an example!

THE PEACEFUL BEAR AD: (click here to watch)

THE WEAVING OF LIKES INTO REAL LIFE (click here to watch)

Typically in times of crisis the masculine goes into a fight or flight action. BUT NOW, the individual is FIGHTING FOR and FLYING TO the tribe(s) and circles oriented around his/her HEART! Go to your tribe today and fight with them to weave this world together with your contribution. Do it! Do that REVOLUTION OF THE HEART!Remember those great ads where everyone sang together while drinking their favorite cola?

FURNISH IT WITH LOVE! (click here to watch)

YOUR SOCIAL GRAPH IS FURNISHED WITH LOVE AND YOU DID THAT! In your social network, you now have all the characters you need to achieve what you are looking for AND there is no time better than the present to begin and FINISH!

For aid in how to hurdle typical obtacles I highly recommend ShipIt by Seth Godin!

As one of my dearest friends says, “Bushido! Do it now because the time is right!” It is a revolution of the heart that is afoot!

Follow your bliss: The future of human interaction with the invisible

Follow your bliss and the universe will open doors where there were only walls. ~Joseph Campbell

The future of human interaction with the invisible has fully arrived. We are now firmly in an era where Predictive and Temporal Analytics (THINK: Analytics-Driven Policy) MATCHED WITH abundant Storytelling/Transmedia genius HAS yielded full-blown portals into the realm of RELATIONSHIP TO THE MYTHIC. One need only look at the largest portals to VIRTUALPHYSICAL and ROMANTIC relationship creation for evidence of these doorways.

WHAT IS “RELATIONSHIP TO THE MYTHIC”? (And why is this important?)

Joseph Campbell, the mythologist, writes, “The role of the artist I now understood as that of revealing through the world-surfaces the implicit forms of the soul, and the great agent to assist the artist was the myth.” Wolfgang Pauli writes of “an invisible, potential form of reality that is only indirectly inferable through its effects.”

I submit to the reader that through a combination of Listening to Oneself AND Investigation using Social Monitoring Tools, humans can now discover “worm-holes” that lead directly to their most cherished and inner-desired locations. I would also suggest that these most cherished INNER LOCATIONS are spiritual destinations characterized by terms like nostalgia and “the best times of my life”. Such INNER and REMEMBERED locations MAY be the most desirable locations known to mankind AND MAY also be THE wellspring of creativity for the individual, a society and the whole of humanity. We all seek the bright field, which IS the MYTHIC REALM.

The process for accessing these locations COULD trace the following path:

1. LISTEN TO YOUR OWN HEART by taking one single day out of your life and spending that 24 hour period alone. Simply listening. Karl Menninger writes, “Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us , makes us unfold and expand.” Places like Spirit Rock, Esalen, Omega Institute, forests, deserts, islands and parks within cities can facilitate a window TO THE dreamed-of location.

2. WRITE! During your time of listening to yourself, write. And underline the words that mean the most to you. Those are your search terms, the keywords that you will use in the social fabric of the internet to find others like you, destinations of your tribe and eco-systems sympathetic to YOUR nature. Joseph Campbell writes, “One way or another, we all have to find what best fosters the flowering of our humanity in this contemporary life, and dedicate ourselves to that.” What a fabulous reality we have in that the social fabric of the internet offers abundant paths to the flowering of our humanity!

3. IDENTIFY YOUR KEYS. Take your keywords, your KEYS, to the social monitoring tools, visual maps, AND keyword tools and follow your findings to the location of your tribe in the social networks!

4. BOARD YOUR PLANE, TRAIN OR AUTOMOBILE, whether this be a metaphor for mental passage, spiritual exploration, relationship deepening/adjustment/discovery AND/OR actual physical movement.

5. WRITE YOUR LOVE LETTERS TO THE WORLD as you travel to the land of your tribe (Hint: That’s what blogging, tweeting, FBing, Flickr-ing, YouTubing, SlideShare-ing, etc. really are…these are your forums to express your GIFT to the world). The joy and beauty of your journey will infiltrate and instruct the fabric of the communities around you and inspire others to do their own exploration and SHIFT!

What each must seek in his life never was on land or sea. It is something out of his own unique potentiality for experience, something that never has been and never could have been experienced by anyone else. ~Joseph Campbell