The following are four ideal courses that the C-Suite needs as related to Social Business and Social Media Marketing.
TRAINING ONE: Is social media a fad?
Many corporate leaders wonder if social networks are a temporary fad. At the moment, social networks are THE primary means for global brand communication. Independent studies tell us that this will be true for another 5-7 years at the least. We should take advantage of this as corporate leaders and brand evangelists. This training session focuses on training corporate leadership in the nitty-gritty of social business set-up, risk assessment, how the various silos can integrate action in social networks and what role the C-Suite has in guiding the entrance of a brand into social networks. Particular focus is on roles within the corporate structure and best-practice related to risk-assessment in social business.
Additional focus will be placed on the role of the Compliance Department in working with the various silos of a brand entering social networks for the first time. Important questions related to compliance include: What are the risks if I engage my company in social networks? What are the risks if I do not engage with my customers in social networks? What are the legal ramifications of entering social networks? How will the Compliance Department interact efficiently with the various silos as each department enters social networks?
TRAINING TWO: What is the future of social business and related social business software?
The future is centered around mobile access to information and communication. We should be thinking about our mobile customer and how the mobile user will connect with our work in the social web. This training session identifies how a brand can easily transition browser-based communication assets into mobile assets. In addition, valuable resources related to mobile marketing and mobile social marketing will be discussed.
TRAINING THREE: What are the costs and resources needed to do this?
In this training, a step-by-step analysis of a social business proposal from top to bottom will be presented. Typical budgets for social business, social marketing campaigns and social business software licensing will be covered. Examples of real proposals will be shown and dissected by participants. This training is an excellent precursor to the RFP (Request for Proposal) process at a major corporation or brand. Guidance on questions to ask potential vendors will be given.
TRAINING FOUR: Does every employee need to participate?
Each department ought to have 1-2 representative employees that will be active and trained in the social networks. In this training, we will go over the titles and roles that these individuals will have, along with best-practice chronologies of action. We will cover how social business and social marketing can be integrated seamlessly into the everyday duties of current employees. A particular focus will be given to how social business and social business software can actually help corporate leadership save money. This training emphasizes the value brought to a corporation through using social networks and related software. Case studies and real examples will be shared along with suggested steps to take in integrating social business into a brand’s current activities.