With the popularity of social media ever on the rise, it’s no surprise that industry experts are weighing in on SM trends for 2010.
Things to look for: Increased popularity in mobile and sharing functionality, tighter workplace regulations on employee profiles and a continuation in companies looking for cost-effective ways to serve their customers through access to online support – further proof that companies are looking to social media for cost-savings and optimal monetization.
Read on for David Armano’s full article on the Harvard Business blog Six Social Media Trends for 2010.
