In the old days, before ubiquitous Internet connections and social networks, I always turned to TV Guide’s Fall Preview issue to get information about my favorite TV shows, find out what was going to make its debut and to find out when I could actually catch said shows. Today, technology and the web has made not only finding information, reviews and opinions of television shows easier and faster than ever before, the online video revolution means that we can actually watch most of those shows from the comfort of our laptops. …read more
Open Table powers through a Dip
Open Table is an online reservations service. It’s free to use and the restaurant pays a dollar per diner. The company has raised more than 20 million dollars to date. (original Times story).
During the company’s first three years, they booked a million diners (in total). Now, they book two million every single month. Five years ago, they had 1,000 restaurants to choose from, now they have 7,000.
That’s what it looks like when you get through the Dip. They’re a superstar, the only choice.
Michael Stelzner, author of the book Writing White Papers: How to Capture Readers and Keep Them Engaged, commissioned a recent study that simply asked, “What question about marketing with social media do you most want answered?” From that study here are the top 10 questions your clients want answered regarding social media marketing. …read more
Facebook’s Big Changes: Action Items for Marketers
Social-Media Site Streamlines Apps Before Fanning Across the Web
Facebook’s latest round of updates announced this week will affect everyone: marketers, developers, publishers, consumers and anyone else remotely connected to their site and platform. And some of the changes will especially impact marketers.
In a rare move for any company, Facebook not only announced what changes will take place, but it publicly offered a timeline for when it will happen. Of course, the timeline may shift, and some specifics have yet to be ironed out — I’ve found in consulting both with Facebook executives and analysts covering the announcements that, many of the details aren’t yet known and a number of important questions cannot yet be fully answered. However, marketers should still appreciate the wealth of information Facebook has provided on these changes, including a gallery of screen shots. …Read more
Companies and executives are finally beginning to really jump on the social media bandwagon, and that’s fantastic. However, for social media to fully work (for everyone), businesses and brands need to be able to evaluate the impact their social media use is having, both positive and negative. Measuring social media ROI isn’t impossible, but it can be difficult because many of the pieces that need to be evaluated are difficult to track. …read more
With the popularity of social media ever on the rise, it’s no surprise that industry experts are weighing in on SM trends for 2010.
Things to look for: Increased popularity in mobile and sharing functionality, tighter workplace regulations on employee profiles and a continuation in companies looking for cost-effective ways to serve their customers through access to online support – further proof that companies are looking to social media for cost-savings and optimal monetization.
Read on for David Armano’s full article on the Harvard Business blog Six Social Media Trends for 2010.
Charles Nelson, president of Sprinkles Cupcakes, doesn’t have a Facebook profile. Nelson, who works seven days a week, has no time for chatting online with Facebook friends.
But Nelson is logged on to Facebook all the time. That’s because more than 70,000 people have declared themselves fans of Sprinkles’ Facebook page, which is at facebook.com/sprinkles.
Each day on the site, Sprinkles announces a secret word, such as “ganache” or “bunny,” and the first 25 or 50 people to show up at any of its five stores around the country and whisper that word get a free cupcake.
“On Facebook, we can ask our customers what’s the next location they want,” Nelson said. “What do they think of our next flavor? It’s an amazing way to communicate with our fans.”
Facebook is not just for friends anymore. The free social networking site — blocked in some workplaces as a potential time-waster — is increasingly becoming an inexpensive marketing tool for small businesses.
Sprinkles is among a growing number of small businesses taking advantage of a relatively new program on Facebook, one that allows them to claim their name, become visible even to folks who aren’t on the site, and stay in close contact with their customers. The business, in effect, can act like any other person on Facebook, posting status updates and seeing what its fans are doing. …read more here–>
Facebook is clearly on a roll and is knocking on Google’s door as the biggest site on the web. Will it continue to dominate or see its lead slip? Here are two potential outcomes. …read more