temporal analytics

Webcast: Social Intelligence and Foresight by Recorded Future and The Socializers

Recorded Future (http://www.recordedfuture.com) was joined by Nathaniel Hansen, CEO of The Socializers, to discuss how temporal analytic technology supports in-depth social web research. We discussed how identifying key web sources and potentially catalytic future events supports social intelligence research.

The presentation includes an introduction to Recorded Future’s technology from CEO Dr. Christopher Ahlberg, a brief a live demo of our analytic tools, and discussion of how the Socializers map and measure the most influential online figures.

Customer Intelligence in a real-time social eco-system

The pressing need in customer intelligence is a solution related to a real-time eco-system. One deeper philosophical issue in this space relates to variable velocity, to quote Lee Bryant. Tools like PeerIndex and Recorded Future do a good job of segmenting and defining the truly staggering flow of data AND audiences interacting with that data. Datasift (http://datasift.net/) is a leader in architecting methodologies for analyzing the complex fabric of the social Internet.

For an important new study on Customer Intelligence Trends 2011, see the following Forrester Report: ‎”At the same time, the demand for insight — not just data — in real time creates a challenge but also a huge opportunity to extend the value of Customer Intelligence throughout the enterprise. Leading CI professionals who evolve and adapt to these trends will quickly find themselves at the nexus of the business.” ~from Customer Intelligence Trends To Watch In 2011 (http://bit.ly/customer_intelligence_trends_2011)

(Some basic info below)

Business intelligence (BI) refers to computer-based techniques used in spotting, digging-out, and analyzing business data, such as sales revenue by products and/or departments or associated costs and incomes.

BI technologies provide historical, current, and predictive views of business operations. Common functions of Business Intelligence technologies are reporting, online analytical processing, analytics, data mining, business performance management, benchmarking, text mining, and predictive analytics.

Business Intelligence often aims to support better business decision-making. Thus a BI system can be called a decision support system (DSS). Though the term business intelligence is often used as a synonym for competitive intelligence, because they both support decision making, BI uses technologies, processes, and applications to analyze mostly internal, structured data and business processes while competitive intelligence is done by gathering, analyzing and disseminating information with or without support from technology and applications, and focuses on all-source information and data (unstructured or structured), mostly external, but also internal to a company, to support decision making. (SOURCE)

The global business intelligence (BI) software market is projected to reach $12.4 billion by the year 2015, driven by the growing need to empower all stakeholders of businesses with right information at the appropriate time.

Uncertain economic conditions, intense competition and increasing volumes of organizational information are forcing enterprises to seek efficient means of deriving value from information for improving the overall efficiency of business processes. In this regard, BI technology is emerging as an essential tool for identifying new revenue-generation opportunities as well as to control unproductive expenditures. BI offers tools, processes and applications for facilitating organizations to analyze and consolidate data gathered from various sources for optimizing operational performance and for improving business decision-making. BI and analytics software helps organizations to analyze the information built up over the years, which resides in the enterprise systems. (Source)

What is real-time social business intelligence?

What is real-time social business intelligence?

Real-time social business intelligence provides, amongst other things, (a) the right vantage point(s) to observe the “river of news” from; (b) a scuba-suit to dive INTO the river and scour its depths; (c) an informed assessment/report of volume, content AND context over time; and (d) targeted frequent alerts on specific findings for the sake of staff who have other things to do.

A superior social intelligence report includes, amongst other options, the following sections:

1. FINDINGS AND RECOMMENDATIONS (Should be accompanied by data-rich infographics that distill findings into a digestible format). Here is a PERFECT example of what the a final product would be: http://jess3.com/go-green-go-public/ Includes the classic 5 W’s of Journalism plus a few more, as outlined here:

• WHO? Who was, is and will be involved? We are able to see a vast amount of material in the social properties based on our current CRM databases.

• WHAT? What happened in the past, present and future? Yes, the future! With tools like Recorded Future, we can refine our knowledge of what is coming up around any vertical or entity.

• WHERE? Where did it take place in the past, Where is it taking place now and where will it take place in the future?

• WHEN? When did it take place in the past, when is taking place NOW, and when will it take place in the future? We can map this very precisely now.

• WHY? Why did it happen? Why is it happening NOW and Why COULD it happen in the future? This has A LOT to do with accurate contextual and sentiment analysis. Temporal Analytics play a part in future analysis. We also get to prove our campaign idea(s) BASED upon both quantitative AND qualitative measures here.

• HOW? How did it happen in the past, how is happening now, and how will it happen in the future?

• Is it WORTHWHILE intelligence? There’s a LOT of junk out there. Filtering out the wheat from the chaff is an essential aspect of our work. Does the content fit in the context we expected or would like to know about.

• What’s the WOW! factor? How much buzz is this keyword or that entity gaining.

• Develop ACTIONABLE items from the intelligence. Single, punchy commands about what, where, when, why and to whom one MUST message.

• GET SOCIAL! Foster AND WEAVE community with the intelligence.

• ON-GOING: Outline a plan for responsible and consistent follow-up and on-going intelligence gathering that dynamically moves WITH the brand, product/service.

2. IDENTIFY YOUR SOURCES AND METHODOLOGYfor the report as a best practice.

3. PROVIDE RANKED KEYWORD DATA SETS Be sure to include data from Google and Alexa here, as well as other important historical and current data from social property insight/analytic panels.

4. IDENTIFY INFLUENCERS WITH REACH + AMBASSADOR ARCHETYPES (These are suggestions of candidates that represent ideal Community Managers or Brand Ambassadors for a brand/product/service).

5. SHOW SEASONALITY OF PRODUCT/SERVICE (When is the BEST time of year for the various messagings about your product/service?).

6. SHOW TIME OF DAY PRODUCT IS DISCUSSED IN GENERAL IN THE SOCIAL PROPERTIES (When is the BEST time of day for the various messagings about your product/service?)

7. ASSEMBLE REAL TIME BUZZ PANELS (Your view into the “river of news”) One format would be like THIS: http://bit.ly/real_time_buzz

8. CREATE A COMPARISON of size of clusters/categories of conversations around specific product/service features.

Follow your bliss: The future of human interaction with the invisible

Follow your bliss and the universe will open doors where there were only walls. ~Joseph Campbell

The future of human interaction with the invisible has fully arrived. We are now firmly in an era where Predictive and Temporal Analytics (THINK: Analytics-Driven Policy) MATCHED WITH abundant Storytelling/Transmedia genius HAS yielded full-blown portals into the realm of RELATIONSHIP TO THE MYTHIC. One need only look at the largest portals to VIRTUALPHYSICAL and ROMANTIC relationship creation for evidence of these doorways.

WHAT IS “RELATIONSHIP TO THE MYTHIC”? (And why is this important?)

Joseph Campbell, the mythologist, writes, “The role of the artist I now understood as that of revealing through the world-surfaces the implicit forms of the soul, and the great agent to assist the artist was the myth.” Wolfgang Pauli writes of “an invisible, potential form of reality that is only indirectly inferable through its effects.”

I submit to the reader that through a combination of Listening to Oneself AND Investigation using Social Monitoring Tools, humans can now discover “worm-holes” that lead directly to their most cherished and inner-desired locations. I would also suggest that these most cherished INNER LOCATIONS are spiritual destinations characterized by terms like nostalgia and “the best times of my life”. Such INNER and REMEMBERED locations MAY be the most desirable locations known to mankind AND MAY also be THE wellspring of creativity for the individual, a society and the whole of humanity. We all seek the bright field, which IS the MYTHIC REALM.

The process for accessing these locations COULD trace the following path:

1. LISTEN TO YOUR OWN HEART by taking one single day out of your life and spending that 24 hour period alone. Simply listening. Karl Menninger writes, “Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us , makes us unfold and expand.” Places like Spirit Rock, Esalen, Omega Institute, forests, deserts, islands and parks within cities can facilitate a window TO THE dreamed-of location.

2. WRITE! During your time of listening to yourself, write. And underline the words that mean the most to you. Those are your search terms, the keywords that you will use in the social fabric of the internet to find others like you, destinations of your tribe and eco-systems sympathetic to YOUR nature. Joseph Campbell writes, “One way or another, we all have to find what best fosters the flowering of our humanity in this contemporary life, and dedicate ourselves to that.” What a fabulous reality we have in that the social fabric of the internet offers abundant paths to the flowering of our humanity!

3. IDENTIFY YOUR KEYS. Take your keywords, your KEYS, to the social monitoring tools, visual maps, AND keyword tools and follow your findings to the location of your tribe in the social networks!

4. BOARD YOUR PLANE, TRAIN OR AUTOMOBILE, whether this be a metaphor for mental passage, spiritual exploration, relationship deepening/adjustment/discovery AND/OR actual physical movement.

5. WRITE YOUR LOVE LETTERS TO THE WORLD as you travel to the land of your tribe (Hint: That’s what blogging, tweeting, FBing, Flickr-ing, YouTubing, SlideShare-ing, etc. really are…these are your forums to express your GIFT to the world). The joy and beauty of your journey will infiltrate and instruct the fabric of the communities around you and inspire others to do their own exploration and SHIFT!

What each must seek in his life never was on land or sea. It is something out of his own unique potentiality for experience, something that never has been and never could have been experienced by anyone else. ~Joseph Campbell