social intelligence

A Living Myth: Collective Intelligence yields Collective Action

A COLLECTIVE REALIZATION: Humanity is collectively facing James Hillman’s dilemma in The Soul’s Code, where he says, “I can no longer be sure whether the psyche is in me or whether I’m in the psyche…” The national and personal borders that were so vital to identity are increasingly tested by swiftly advancing uncertainties. At the core is a mass realization by a culture engrossed in materialistic pursuit that perhaps, just maybe, something more is afoot.

“All great civilizations when they were flourishing had a living myth,” Marie-Louise von Franz (in above video clip on her work with Carl Jung).

The most popular films and books are stories centered around beings that have entered human experience from another realm. One only need look at the highest grossing films and bestseller lists to see that humanity yearns to be in touch with powers known by our forebears. Individuals want the pinnacle of Maslow’s pyramid and want it now. Our passage collectively will be via an alchemical and very hot journey, characterized by every emotion and, hopefully, resulting in a catharsis that leaves a handful of enlightened forefathers for successive generations. We will not fly to other galaxies until we plumb the very depths of our own collective memory and discover the wealth of psychological wisdom there.

So we are engaged in some collective projects now:

PROJECT #1: NO BORDERS – HUMANITY MIXES TOGETHER FULLY: The first project that is important in all of this is already well underway. The Internet has established itself as a borderless region, unbounded by national, religious and political obstacles. It has also sprung physical arms and legs, as evidenced in the swift overthrow of governments, politicians and other oppressors. VALUE: We advance beyond rigid religious systems that limit momentum and are violent to individuals, communities and other cultures. We overcome arrogance, ignorance and fundamentalism. There is more than one way to be a human. We are everything AND unique, all at once. In this way, we benefit from the cultural wisdom of others AND weave a powerful enough garment to absorb the heat of successive stages of an alchemical initiatory process. SAMPLE PROJECT: Can humans finalize the globalization of the planet WHILE retaining the unique, delicate and rich spiritual eco-systems of various regions? Can this unified world then identify and achieve collectively desired outcomes? Over and over again?

worldwidemind

PROJECT #2: A GLOBAL MEDIUM & DELIVERY PLATFORM FOR ALL: The next project is also well underway, in the form of social networks and the myriad devices that social content populates. EXAMPLE: The World Wide Mind and THE Conversation Prism are perfect examples of how this rainbow wheel of social properties is animated by and animates human action. VALUE: Streamlining data analysis and action platforms facilitates achievement of the sample project above, namely collective action BY THE GLOBAL COMMUNITY toward COLLECTIVELY IDENTIFIED GOALS.

PROJECT #3: SUBMARINES INTO THE INTERIOR OF THE COLLECTIVE PSYCHE: The third project is just beginning. Via sophisticated data-mining solutions like PeopleBrowsr, Radian6 and others, as well as a deep understanding of social and human psychology, organizations are plumbing the depth of the collective unconscious.

Carolyn Kaufman describes Jung’s concept: “The collective unconscious is like psychic DNA: it contains “inherited” psychic material that links us not only to other humans in the present but also to our ancestors from the past. According to Jung’s theory, though each of us appears to function independently, in actuality we’re all tapped into the same global mind.”

Nikos Kazantzakis identifies the importance and value of being aware of the collective unconscious, “Myriad invisible hands hold your hands and direct them. When you rise in anger, a great-grandfather froths at your mouth; when you make love, an ancestral caveman growls with lust; when you sleep, tombs open in your memory till your skull brims with ghosts.”

VALUE: The goal of launching missions into the collective unconscious is that we discover what we have forgotten and link this to what we have invented IN ORDER TO reach what we desire.

PLUMBING THE COLLECTIVE UNCONSCIOUS FOR WISDOM: Again, humanity is collectively facing Hillman’s dilemma in The Soul’s Code, where he says, “I can no longer be sure whether the psyche is in me or whether I’m in the psyche…” Immersive mediums of expression and relationship like social networks clue us into deeper mysteries that CAN BE PLUMBED now and then turned into vehicles for going even deeper into our collective unconscious in search of wisdom, forgotten truth and stories. These in turn feed our evolution like nothing else can. In the old tribes, a teenage boy would undergo a ritual that threatened his life. Upon passing through, he had earned the right to sit around the fire with the men, to hunt with them and to enjoy the pleasures of women and family.

Our planet is undergoing such an initiation now, passing from fear and oppression INTO an era typified by simple technologies that resolve timeless human problems. The storyteller Michael Meade has said, “As nature rattles and culture unravels, mythic imagination tries to return to the world, for endings and beginnings are particularly mythic…myth makes meaning and helps a person find the meaningful path through life.”

Again, we will not fly to other galaxies until we plumb the very depths of our own collective memory and discover the wealth of psychological wisdom there. Do you have a different historical timeline that you like? “To keep the future open to all potentials, alternatives and dissenting possibilities, it is necessary to envisage alternative futures from different civilisational and cultural perspectives.” (Sardar) It may be the only way to get free of the “fate” and “karma” that previous generations are so deeply in love with. We do not need to have an apocalypse just because such a weight of humanity yearned for it…there are other optional endings. Cultivating a Choose Your Own Adventure approach is vital to survival at this point.

We have the conversations, we need people to analyze and synthesize what customers are saying

“We have the conversations now…we don’t need Nielsen…we don’t really even need some of these deep analytics anymore…we have the conversations” ~Jodee Rich, CEO, PeopleBrowsr

“You need someone who can read into the data and say “this is telling me…” @richmeyer

“There are way too many analytic solutions out there & not enough people to analyze the data and turn it into action.” @richmeyer

“Organizations need individuals/teams within to leverage analytics into actionable items that can help meet brand objectives.” @richmeyer

“A “spot-on” CSV of 100 Key Influencers w/social links + a summation of these Influencers’ latest messages/social objects + a graph of who follows them and who they follow.” @Nat_Hansen

“We helped (this brand) find 10,000 followers who REALLY loved them and their click through rate went up significantly…it (stories, conversations, and numbers) absolutely become dollars when it becomes what people are really thinking about us.” ~Jodee Rich, CEO, PeopleBrowsr

MANAGERS AT AD AGENCIES ARE MORE INTERESTED IN THEIR BUSINESS MODEL & MONEY VS. HOW PEOPLE FEEL: Putting a brand-oriented organization like an ad agency in charge of nurturing a community of people within social networks is a mistake. An ad agency’s business model is based on revenues earned from media. They create broadcast messaging for broadcast media. The growth of vibrant social communities is better done by those from WITHIN those same communities, individuals committed to the core values of whatever that particular circle lives for.

If a community is only nurtured for transactional purposes, its members interact differently than if the community has been formed around a passion, a shared interest. Good content-marketing is informed by deep insights derived from conversation snippets within social networks. And most brands and agencies are not staffed with the right people to discover such insights. They are smart but they are bound to their business model.

The best organization to build a social community consists of those who care about and have “grown up” within that community itself…whether it be the community OF THE BRAND ITSELF or a non-branded community that is GENRE-SPECIFIC (in which a particular brand tends to flourish). Additionally, those familiar with social networks and how to use social technologies are the best to train these community leaders. To sum up: Orient towards those who care about people as the ones to initiate AND grow a community within social networks.

SOCIAL PSYCHOLOGY IS A TOP PRIORITY IN COMMUNITY CREATION: A number of organizations I am working with now in Europe are dealing with this exact issue. The ad agency for these organizations has been in charge of informing the ethos of the customer-facing materials. But now, in both cases, it turns out that the budding communities forming around these brands need leadership and nurturing. And there is no-one managing the brand or on staff at the agency that truly cares about the quality of the community. The PRIMARY discussion is: how many Likes can we get AND how many of those Likes can we turn into dollars or euros? At the outset of growing social communities, such strong focus on growing Likes and turning Likes into dollars/euros can suffocate the organic growth of a circle of people simply coming together to share a common interest or passion. To sum up: Peter Ecomonomides of FelixBNI says, “social psychology is far more important than economics”.

SCALES OF CARE: I remember consulting to a large sales organization years ago in America. I worked with an I/O Psychologist to assess the 100 person staff within the organization as part of an HR project. The study yielded some interesting results. Of particular interest was the psychological make-up of the COO and the Director of Sales. The tests we were using showed, as one scale of measurement, an individual’s care for other humans…that is, how much concern someone had for another person and their feelings/needs. The COO and the Director of Sales scored 1 and 2 respectively on a 100 point scale, with 100 marking deep care for others. To sum up: Do NOT put Directors of Sales or CFOs in charge of policies related to social communities. This is the vicinity of those in Customer Experience and the customer journey.

Choosing Fun in relation to Key Influencers within the Interest Graph can be very effective. Check out this twitter campaign for a cell phone company in Turkey. Brilliant! Thanks to @helena_chari in Athens for turning me on to this!!

BE CUSTOMER-CENTRIC, NOT PRODUCT-CENTRIC: While it is true that not all COOs or Sales Directors globally might score in the same way, this example points to an important issue for those building social communities. Often the decision-makers in the room at enterprise-level organizations are the CFO (who influences the CEO) and leaders from the Sales division. On one level this makes sense since sales is the life-blood of most organizations and the CFO is the “dutch uncle” (ideally) who maintains efficiency and the books. But a CFO and a Director of Sales are NOT the right people to nurture a social community for a brand, nor to dictate how such a community ought to be created and populated. This is best done by individuals who understand customer-service, who care passionately about user-experience and who have a bias towards giving power to the customer in such forums. And that’s why large organizations globally are gearing more resources towards Chief Customer Officers vs. Chief Marketing Officers. See Harvard Business Review article on this subject here AND here.

STAFFING FOR CONVERSATION ANALYSIS: I recently interviewed a large interactive agency in a major European city. I was particularly interested in discovering to what extent the agency analyzed customer data for the purpose of deriving insight. In other words, aside from receiving metrics and analytics from a social monitoring solution, did the agency employ OR contract with individuals who studied conversations by influencers around a brand. And, if so, what training or background did those individuals have. It turned out that the tool the agency was using showed communities around interests related to a brand along with stats on those who occupied the communities BUT the agency had allocated no resources or staffing toward peering into the conversations. To sum up: agencies and brands MUST staff in relation to customer need vs. product need. Social communities are best served by those who understand the human heart.

ANALYSIS OF CONVERSATION AND STORYTELLING: Something very powerful emerges when one knows what others are interested in talking about. Consider for a moment how powerful it would be for that interactive agency to spend time looking at the last 100 tweets/status updates/blog posts/thread comments OF the top 100 online influencers around its customers’ products. And what if the person studying this messaging had a background in psychology, writing psychological assessments and/or in journalism, feature stories. Agencies MUST consider contracting with or employing such people to do exactly this task. The creativity that emerged from the focus groups of old is amplified in potential with so many conversation snippets now discoverable within social networks around ANY topic. A psychologically-aware storyteller who understands the power of mashing-up content IS the individual ALL agencies and brands should be sending headhunters to find. Non-branded Twitter communities created on-the-fly for research purposes can be very powerful scopes for those with a trained eye and a trained heart. To sum up: Agencies and brands MUST hire individuals or contract to organizations who specialize in community and conversation analysis. Storytellers are vital to community conception and creation.

GOOD QUESTIONS TO ASK: Interactive and ad/marketing agencies should be asking themselves the following questions:

1. Are we satisfied with our process for deriving insight, customer intelligence and stories from our current social monitoring solution?

2. How much time are we spending on conversation/community analysis at the outset of social marketing projects? And on-going?

3. Have we considered hiring individuals trained in psychology and journalism to (a) analyze conversations within social communities and (b) create sticky content from the insights derived from these conversations?

4. Have we realized the full potential of non-branded Twitter communities as a valuable resource in gaining customer insight, gaining competitive intelligence and in our storytelling processes?

CONVERSATION INSIGHT AND ANALYSIS AT SLIDESHARE by THE SOCIALIZERS

RESOURCES:

Research.ly, a solution created by PeopleBrowsr, to create on-fly communities around ANY topic. This is an invaluable tool for market research and social community creation.

Copyblogger – a great resource for those who create content of all kinds.

Oxford Internet Institute Projects – this institute in the UK is deeply interested in the Hows and Whys of the Internet. The research they are doing is fantastic!

The Chief Customer Officer Council – The Chief Customer Officer Council is the first of its kind — a member-led peer-advisory network offering unparalleled insight into the critical issues facing CCOs.

WOMMA – Word of Mouth Marketing Organization – WOMMA is the premiere non-profit organization dedicated to advancing and advocating the discipline of credible word of mouth marketing, both offline and online.

The Value of Limerence: Community Precedes Commerce

What we know from our very short history of living online is that community precedes commerce; there’s no commerce without community. ~Kevin Kelley

LIMERENCE: Communities fostering “limerence” with their members in digital networks have discovered this simple truth: a desire for interconnection and interaction with other sentient beings drives a majority of searches and relationships in social networks. Investing FIRST in relationship and community leads to positive dividends in terms of customer equity AND market share. The time of the CIRCLE has arrived.

Limerence is the ethos of the Greek god Eros, who arrives where beings need freedom. And need it bad! Eros is a very important figure as related to social networks, which are characterized by the feminine principle of “circling” during crisis. Carl Jung, the Swiss psychiatrist, writes, “Woman’s psychology is founded on the principle of Eros, the great binder and loosener, whereas from ancient times the ruling principle ascribed to man is Logos. The concept of Eros could be expressed in modern terms as psychic relatedness, and that of Logos as objective interest.” “Psychic relatedness” is a critical factor in the growing of communities within social networks and an important concept to deeply understand for anyone involved in social business.

WHAT IS CIRCLE THINKING? At the core of true circle (social) ethos is the practice of speaking and listening from the heart. When humans are compassionate, heartfelt and empathic, and listen without judgement…when humans engage in non-hierarchical forms of deep communication, a group’s vision and purpose emerges naturally and beautifully.

Circles offer effective means of resolving conflict and for discovering deeper, often unexpressed needs within the hearts of individuals and organizations. Circles foster co-visioning born out of our personal and collaborative stories. Social story-telling is a more accurate method of solving real problems than the political games humans play to survive within strict hierarchies.

Social networks have introduced the global community to collective psychic experiences on an unprecedented scale. The logos of the soul, psychology, implies the act of traveling the soul’s labyrinth in which we can never go deep enough (James Hillman). The entire fabric of human culture, it’s very dimensionality, has undergone a profound shift into an experience of depth and the outcome of such a shift is connection between individuals and communities like never before. It’s a shift toward collaboration and connection.

COLLABORATION: Peter Economides, one of the world’s greatest brand strategists, writes, “Strategy is nothing without a universally compelling, and individually enchanting big idea that engages and aligns people inside and outside the corporation.” We live in times when social strategy teams must lead agencies, brands and entire organizations into new territory of collaboration…territory that binds staff together within through threads of common passion. Such organizations move out into social networks united in a single “heart-ethos” and this is felt in the emotionally-tactile comment-threads and newsfeeds within social networks. As social business teams, we engage in programs that effect the exact same culture change WITHIN the enterprise that we seek in our customer base, in our community, in our customer-facing programs.

SOCIAL RESPONSIBILITY THROUGH COMMUNITY CREATION:

Brands hire Social Agencies to train Community Managers, establish social media policies and then go to the races together for a 1-year period. The GOAL for The Brand is independence from The Agency. It’s time to shift the focus away from “How can we do this fast and cheap?” TO “We’re committed long-term to growing the Brand’s community!”

Every major brand in large markets launching a social campaign should seriously consider performing the following steps:

1. INTEL: Social Intelligence to gather initial insights on what customers are saying, where key influencers locate (and what they are saying) and what content is sticky NOW.
2. STRATEGY: Strategy for a Community Manager built upon Recommendations derived from Insights found through Social Intelligence gathering. Scripting of initial content, creation of a campaign or two, and clever content development are ALL actions to be created at this stage.
3. HR: Hiring of the Community Manager. Agreement on policies.
4. GO: Action! On-going training and deepening of the content and community. Target specific user-groups, such as Mommy Bloggers, through organic community growth via your Community Manager. You need to think of the social networks as parties/gatherings that your Community Manager is walking into and conversing within.

COMMUNITY MANAGER TRAITS AND ACTIONS: The BEST Community Managers are a combo of a Journalist (who writes on the fly, does excellent research and is an investigator) AND a Socializer. Your content-marketing strategy is critical here.

a. Sequence a chronology of content-marketing that makes sense and follows a kind of story.

b. Be a story-teller. Involve people in the story of an employee’s climb to manager, for instance. Or a love story between patrons. Or in the value of having a “third-space” at retail outlets for students OR businessmen. This is where you get creative and give your Community Manager some wings to fly. Sticky content is passed on.

c. Your Community Manager should be involved in conversations, watching for trends in Twitter using monitoring tools and producing attractive content. The result will be an engaged following getting to know one another and forming a positive community around The Brand. Quality Content IN a Quality Context!

On a final note, hierarchies are being replaced by circles EVERYWHERE!!! Start within…you’ve got a hierarchy WITHIN yearning for a circle’s embrace right NOW!! Bring the gift of that inner circle to yourself, your loved ones, your social circles, your work!

Follow your muses: a social journey from image to reality using the World Wide Mind

You are sitting on a couch in your living room. There is a feeling in your body, an image in your mind, a story germinating in your heart. And there is desire associated with that feeling, that image, that story. And fear also.

You formulate a question on how to expand that feeling, how to get into that image, how to live that story. You open up your laptop and go to Quora (http://www.quora.com). You type in your question related to this image, this story. And you get answers from global experts.

You decide to find more experts in this area. You go to Listorious (http://www.listorious.com) and type in words you associate with this story that is growing now. You find leading thinkers in Twitter related to those words. You find lists of people who are living that story.

You create a Twitter account (http://www.twitter.com). You follow all of those leaders. You listen to what they say.

You go to Facebook (http://www.facebook.com) and find those leaders and become friends with a few of them.

You sign up for Research.ly (http://www.research.ly) and begin interacting with a unique community built around your story.

An event where many of these new friends and leaders will be shows up via Twitter. You go sign up for the event at EventBrite (http://www.eventbrite.com/)

At the event, you see on Foursquare (http://www.foursquare.com) that two of your favorite influencers have checked in at a bar around the corner.

After several bottles of wine, you learn about a community of people these two are going to live with next year in 2012. It’s a community that fits your exact ethos, the story that has gone from being an image and a feeling to a reality. You book a ticket on your Kayak app (http://www.kayak.com).

While on the plane, you realize that you may need to fund your time away. You take the 11 hour flight to create a Kickstarter project (http://www.kickstarter.com) and when you land that night you upload it. Within 60 days you have received an ample sum towards producing a documentary film about the process you went through in discovering your dream via social networks.

At the premier of the film at an independent film festival, you meet the love of your life. Someone snaps a photo of the two of you and posts it to Instagram: (http://instagr.am/). A link to the film’s website is posted in a tweet with the photo. The story gets picked up and posted to the New York Times. The chairman of a transmedia entertainment company loves the story and the film is purchased as part of a global ad campaign for a major clothing brand to demonstrate the power of dreams. You are paid millions of dollars up front and receive healthy royalties for the life of the film.

Later, on a distant beach on a nameless island surrounded by loved ones, you smile and reflect on how effortless it all was.

If you follow your bliss, you put yourself on a kind of track that has been there all the while, waiting for you, and the life that you ought to be living is the one you are living. When you can see that, you begin to meet people who are in your field of bliss, and they open doors to you. I say, follow your bliss and don’t be afraid, and doors will open where you didn’t know they were going to be. ~Joseph Campbell

Resources: The World Wide Mind

Business Intelligence via Social Media Data – Presented March 22, 2011 Athens, Greece

SUMMARY: In all fields of business, there are varying levels of sophistication. The small business owner juggles bookkeeping, rent, vendors and customers and, if he is lucky, has time left over to take his original business plan one step further via Marketing and Sales activities. The medium and enterprise level businesses have a responsibility to analyze their markets through best-practice business intelligence and innovate. Growth means change and change involves risk, stepping from the known to unknown. The open seas that enterprise-level businesses chart require captains and admirals who can judge when and how to take such risk.

THE VALUE OF SCOUTS: New technologies aid such leaders in their future plans. The most important members of the team in this respect are the SCOUTS. In the world of social media marketing, the scouts are social intelligence providers, experts in predictive analytics, text analytics, cluster analysis and sentiment trending. It is the responsibility of these scouts to discover the VERY BEST sources of intelligence in a specific vertical or world region. As the founder of Klout says, “Targeting the few key influencers who have authority around a given topic and allowing them to tell the story. The message is then amplified up through the network to reach a large engaged audience that trusts the message sender.” It is important to note that social media monitoring tools come in all shapes and sizes with varying angles on what is and is not important.

Highlighted in an article by Brian Solis,Ray Wang writes, “Overall, on a global scale, social analytics will evolve in 2011 from ad-hoc experiments into refined information services. Enterprise-level organizations should continue with experimenting in listening services that filter out noise from the social sphere, identify trends that deliver insight, and create models that support prediction.”

REGIONAL PROVIDERS: (In the following paragraph, I mix some of my thoughts with Mr. Wang’s observations to deepen the observation). “Regionally, it is recommended to identify LOCAL providers who have a deep understanding of the local language and customs. As algorithms increase in complexity, global tools will have to adapt to these regional and cultural differences, as well as requiring greater vertical specialization. The global tools like Sysomos, while very good, will no longer be able to support in house efforts due to the volume of demand and that may effect quality. A new breed of LOCAL information brokers will aid global intel providers in delivering social analytics at a scale and specificity that will support the challenges of big data in heterogeneous systems. Expect vendors such as Sysomos, Alterian, Attensity, Buzzmetrics, Cymfony, IBM, Radian6, SAS, Scoutlabs, Telligent, and Visible to shift their business models from software vendors to information brokers.”

LOCAL ANALYSTS: Regional Business Intelligence providers with LOCAL vendors trained in Predictive Analytics, Semantic Analysis, Cluster Analysis, and active in hands-on solutions analyzing the local language are important allies/partners to these global tools. This is clearly seen upon going into the representation of the data by these global social media intelligence providers with LOCAL analysts. Refinement of the data MUST be accomplished by native speakers. It is advised that the global tools identify regional managers to (a) make sales (b) identify local highly trained analysts who speak the language natively and (c) shift their identity from a tools centered approach to human-refined intelligence provision.

MERGING OF SOCIAL INTEL AND SOCIAL ACTION TOOLS: The leaders in the field will form alliances with social action tools like Hoot Suite and Buddy Media to mutually enhance value proposition. M&A in this area is an important evolutionary step for those organizations keen to the benefit of actionable intelligence. Brands want punchy insights, smart recommendations based on these insights along with actions that may be measured.

THE BUSINESS INTEL CUSTOMER: The sophisticated customer of social monitoring intelligence wants his provider to develop insights and action-steps from the masses of data that come through a WOMMA-ethics-level tool…that is, a tool that includes total, or near, access to firehoses from “walled-gardens” like Facebook or the giant Amazonian rivers of Twitter. He then wants that provider to write up a brand booklet complete with a few neat charts and a storyline of how the brand may utilize the current economic climate for maximum growth.

LIVING INFOGRAPHICS: To go further, the Business Unit Manager of the marketing agency working with this enterprise-level customer may want the intelligence provider to produce an interactive infographic that gathers intel AND grows customer equity all at once. Great example of this is JESS3’s APTA project.

BUSINESS PLAN: In an A+ scenario, the Business Unit Manager from the agency provides the Brand Manager with a comprehensive plan that charts the growth of the brand over the coming year, its relative competitive weaknesses and advantages (SWOT style or another scenario planner) and a few preliminary creative mock-ups of the customer-facing solution. For internal business solutions, the Business Unit Manager recommends a few choice third-party vendors to come alongside the team for sCRM, a possible re-vamping of how collaboration takes place in the organization and re-vitalized, efficient HR.

IMPORTANT QUESTIONS ANSWERED: Important questions answered through social intelligence projects include:

• Buzz in broadcast and social media: what is the volume of mentions?
• General topics and impact: which news, headlines and developing stories influence my brand?
• Special topics and impact: which hidden parameters influence my brand?
• Opinion mining: do people think positively or negatively about my brand?
• Mood analysis: do people express pleasure about my brand? Are they calm/relaxed or alert?
• Seasonality and time-of-day: when do people discuss my brand and topics of interest?
• Named entities graph: who am I connected to?
• Influencer detection: who do we recommend as influencers in regards to my brand?
• Meme detection: how do ideas spread throughout the population?
• Visualization: how can I represent information by combining insights and graphics?

“ON THE FLY” COMMUNITIES: But the MOST important fruit of business intelligence derived from social media data is an on the fly community. Non-branded aggregations in Twitter of Key Influencers in the form of lists OR Twitter accounts filled with Key Influencers around a specific topic are a very powerful means to accessing a customer base quickly. TO REPEAT: Non-branded, on-the-fly Communities aggregating Key Influencers are a far better fruit of business intelligence than “snap-shot” insights. The social eco-system is fluid and Brand Managers want something of real value from BI projects that can be used RIGHT NOW. Using tools like PeopleBrowsr one may assemble such “on-the-fly” communities quickly and accurately. Check out this video of Jodee Rich, CEO and founder of PeopleBrowsr, talking about the Research.ly solution:

WITHIN THE ENTERPRISE: The happy Brand Manager gets to go to her Marketing Manager and GM and show off a plan for her brand(s) that will elevate business by a nice percentage, decrease overall internal costs, address any outstanding PR and Customer-Service related issues and foster a glowing relationship with the community in her region through a customer-centric ad/marketing campaign. And, due to the entire solution being driven through social business, she has decreased the ad spend by 60%, saving money in the process. Finally, through deeper business intelligence, the enterprise may find ways to economize and grow hitherto unseen: